Use Case Videos


(781) 497-1015

Technical Support



Frequently Asked Questions


Full intuVision VA technical documentation is available under the "Help" drop down menu in both the intuVision Admin and Review applications. There you will find a complete software walk through, VMS integration documents, optimization guides, and more.

If you do not have access to your intuVision installation, email

If you are part of our certified reseller program, enter our portal to access training materials and videos.


If you just installed or started intuVision, it is possible that the system take a few moments to get online. If it has been more than a few seconds, it is possible that all of the components of intuVision VA have not yet started. In your system tray, you will see an intuVision icon. Double click on this icon and the System Monitor will open. There you should see 4 components: Site Controller, Machine Controller, Digital Video Controller, and HTTP Server. All 4 of these (the HTTP server might not be necessary), should have green arrows indicating they are started. If any of the Site Controller, Machine Controller, Digital Video Controller components do not have a green arrow, please click on them and click start.

This can occur if specific Windows updates have not been performed on the computer you are installing intuVision VA. Please install the following Windows updates:

If that fails, make sure the following prerequisites are installed:,-windows-8.1,-and-windows-server-2012-r2-update-april-2014

NOTE: The updates must be installed in the following order: clearcompressionflag.exe, KB2919355, KB2932046, KB2959977, KB2937592, KB2938439, and KB2934018.

Use the same installer on the client machine, but when you get to the page titled "Choose Components", select only intuVision Review and intuVision Admin. To run the intuVision client Admin or Review applications simply select the Remote Address and enter the IP of the host computer. The port is typically 9333 unless changed during install.

Getting Started

If your license has expired or there has been a change in your license, you will need to re-activate your intuVision VA license. To activate your license, go to Help in the Admin Application, choose Activate License in the dropdown menu.

To restart intuVision VA system double click on the intuVision icon and open the System Monitor. Then right click on the System Monitor, and select "stop intuVision", once you see the red "stopped" icon appear, right click on the System Monitor again, and select "start intuVision".

With most problems you encounter and need to contact intuVision support, it is recommended to export the system logs so we can help you quickly. To export the system logs, go to Help in the Admin Application, choose Export System Logs in the dropdown menu.

  1. In the intuVision Admin app, right-click on the camera name, and select 'Import Settings...'
  2. Select the XML file you would like to import from
  3. Click 'No' when asked if you want to change the video source
  4. Expand the camera so you can see the event rules configured in the XML.
  1. In the intuVision Admin app, click on the camera name.
  2. Under the 'Action' menu, select 'Import Training...'
  3. Select the xxxx.bin file which has the trained model and hit 'Open'.
  4. Click 'Apply' to save your changes.

The reason for this is the computer not having the proper codecs for decoding the video. A quick solution for this is to ingest the video through VLC. If you already have the VLC installed check if you can play the video in VLC. You will need to install the newest version of VLC (2.2.6), you can download it here:

You will need the correct version of VLC for your computer – 64 bit or 32 bit. Please note, VLC installs 32x by default, if you are on a 64x machine, you may need to uninstall and install the correct version. After installing VLC, please restart intuVision VA services (see restarting intuVision VA).

Detection and Tracking

The best view for accurate object counting is a top down view, however this may not always be possible especially when working with existing camera views. intuVision VA works very well with high oblique views, with cameras within a 30 degree angle of vertical. For indoor people counting, we recommend cameras at 10-12 ft high. For vehicle counting, we recommend cameras about 20-25 ft(or higher), such as mounted on overpass bridges or stable light poles.

There isn't a limit to the number of objects which can be tracked in a scene, however when the objects begin to overlap one another, they will merge into one object. Depending on the goal for the video analytics in the scene, you will still be able to detect the item of interest.

When two moving objects get close to each other for ease of understanding the scene, we merge their bounding boxes into one. However, if they started as separate objects we are still tracking them as two objects and when they start moving away, you will see that they retain their original object ID numbers (to view object IDs, click on the Overlays menu, and select “object IDs”).

With full featured intuVision VA licenses There is no limit to the number of event rules than can be configured and used for a camera. The event rules available for your system is controlled by your license type.

The classification types are unlimited, you just need to train the classifiers (using intuVision VA) for different object types. We can provide default classification models for vehicles and people, but recommend that you train your own classification models as the models trained in your view will perform better. The User Manual provides details of the Object Classification training - the full user documentation can be found under "Help" > "View Help" in the intuVision applications.

Event Review

To be able to search object detected and tracked in intuVisionVA the setting for Save Track Summaries (Under Advanced tab of the Admin application Camera View ) has to be turned on. This setting stores the track summaries for this camera in the database. These tracks are then used in intuVision Review Application to search for object tracks, and to also to create heatmaps.

To tag an event, first view the event in intuVision Review Application then follow the steps below:

  • Click on event to add a tag.
  • To search for tagged events, go to the Event Search View of the Review App, and search across all cameras or a subset of cameras, and then type in the desired tag.
  • All events that have been tagged will appear along with event snapshots for review.

Help Ticket

Only check the box if you are a spambot.

Check out the intuBlog!